Common Ordering Issues
I Prefer Not to Place My Order On the Web
Identity theft and fraud are huge concerns for consumers on the web. We understand that some people simply aren't comfortable buying online. We're happy to place your order manually over the phone, email or via fax. To find out how to make a manual payment contact us for details.
The Shopping Cart is Declining My Information
This can happen ocassionally for a variety of reasons. The most common reason is entering an incorrect billing address associated with the credit card. This can lead to duplicate submissions and our payment processor will lock your card from attempting any further transactions for up to 1 day. This is a measure used to prevent fraud, but it can become a serious headache for consumers. If you are having problems getting your card to process, we recommend trying a different card, if possible, or simply contact us right away and we will ensure your transaction is processed promptly.
What Alternate Payment Methods Do You Offer?
Our online shopping cart is equipped to accept Visa, MasterCard and American Express. We are happy to make payment as easy as possible for you, and we gladly accept a variety of alternative payment methods including Personal Check, Money Order, Cashier's Check, Western Union or other Wire Transfer and PayPal. Simply contact us to find out details on making a payment with your desired method.