How Delivery Works for Customs, Repairs and Back-orders
As of January 1, 2015 we are no longer offering repair or special order pieces.
In the 10 years we have operated Hair-Necessities, we have always tried to provide customers with every possible option. While we have tried a variety of different ways to improve the process of having a hair piece shipped overseas to be repaired or having our factory custom make a piece, the bottom line is that production times are simply too long and we are not able to provide the excellent level of customer satisfaction on these orders that we would like to.
As a result, we have decided to do all of our custom work in-house. To accommodate this, we have expanded our inventory of hair pieces and changed the specifications on them to make them more easily customizable by our technicians in-house.
This means that whenever you order a hair piece from us, it will always come directly from our shelves here in the US, and be available for immediate shipping. That means no more long wait times for custom orders and 24-hour delivery whenever you need it.
We’re sorry if this has caused you any inconvenience and please let us know if there is anything we can do to accommodate you during your transition from special order hair.