Returns & Exchanges

We do not offer any returns on adhesive products and wet goods.

A 10% restocking fee will be applied to all returned hair systems. Returned stock hair systems that have been altered (such as hair cut or base cut down) are subject to a 35% restocking fee. We cannot accept any returns on custom made hair systems, or hair systems that have been worn.

If you plan to return a stock hair piece for a refund, or wish to exchange for a different model, please do the following:

  1. Do not alter the hair piece in any way – cut, color, etc. If the hair piece is not in the condition we sent it to you in when you return it, we can’t resell it, and therefore cannot issue you a refund.
  2. Fill Out Our Return Form – fill out our return form which can be downloaded here.
  3. Securly Package the hair piece and return it to us – we recommend shipping via Priority Mail and getting a tracking number to ensure delivery.
  4. We’ll Contact You – when we receive your return, we’ll get in touch with you either to collect necessary information to refund your payment, or to confirm the exchange.
  5. We’ll Exchange Your Hair Piece – with no additional shipping charge. We want you to be comfortable ordering with us, and that means we’ll take the responsibility to get you the right color hair piece.